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How We Protect Your Privacy on colok4d

When you open an account with us, your personal information—from your login credentials to your payment details—stays secure and private.

Clear data collection practicesTransparent retention timelinesLocal payment security
colok4d How We Protect Your Privacy on colok4d
CONTACT PATHWAYS

Reach Us About Your Privacy Rights

If you have questions about how we use your data, want to request a copy of your information, or need to correct your account details, contact our support team through any of these channels. We respond to privacy requests within 7 business days and can walk you through every step of retrieving or updating your personal information.

Team online

Live Chat Support

Chat with our team Monday to Sunday, 08:00 to 23:00 Indonesia time. Ask about data access, correction or deletion requests right in the lobby.

Email Support

Send your privacy inquiry to [email protected]. Include your account email and request type; we'll reply within 48 hours with next steps.

Account Settings

Log in to your colok4d account, go to Profile > Security & Privacy, and update your contact information or review your stored data anytime.

DATA SECURITY MEASURES

How We Keep Your Information Safe

Your account security is handled through encrypted login sessions and two-factor authentication options. Payment data from DANA, OVO, GoPay and QRIS transactions is processed through tokenized payment gateways—we never store your full…

Encryption & SSL

All data exchanged between your device and our lobby is encrypted using industry-standard SSL certificates. Your login and payment flows are protected from interception.

Payment Tokenization

DANA, OVO, GoPay and QRIS transactions are tokenized so your actual payment credentials are never stored or visible on our platform.

Account Verification

We verify your identity when you withdraw funds by cross-checking your registered phone number and email against your withdrawal destination.

Data Retention Limits

Account activity logs are kept for 3 years; payment records for 5 years as required by local regulations. Deleted account data is purged after 90 days.

Cookies & Tracking

We use session cookies to remember your lobby preferences and live table filters. Third-party analytics cookies track general site performance; you can opt out in your privacy settings.

Privacy Request Process

Request a copy of your data, correct inaccuracies or ask us to delete your account by emailing [email protected] with 'Privacy Request' in the subject line.

Your Privacy Questions Answered

Players in Bandung, Medan and across Indonesia often ask how their data flows through our platform. Here are the answers to the privacy concerns we hear most.

When you request account closure, we mark your profile as inactive immediately. Your personal data—name, email, phone—is anonymized and deleted within 90 days. Transaction history and payment records are retained for 5 years for regulatory compliance, but linked to your account number only, not your name.

We do not sell your personal data. We share information only with payment processors (DANA, OVO, GoPay, QRIS partners) to process deposits and withdrawals, and with our hosting and support vendors under strict confidentiality agreements. Where local law requires, we may disclose data to regulatory authorities.

Payment records—including deposits via DANA, OVO, GoPay and QRIS, and withdrawal requests—are kept for 5 years. This allows us to verify your transactions, resolve disputes and comply with financial record-keeping rules in regions where we operate.

Yes. Log in to your account, go to Profile > Security & Privacy, and select 'Download My Data'. We'll compile your registration info, activity logs and transaction history into a file and email it to you within 7 business days.

We use session cookies to keep you logged in and remember your lobby settings. Analytics cookies track general site performance. You can disable non-essential cookies in your browser settings or in our Privacy Settings page without losing access to your account or withdrawals.

The colok4d app collects the same data as the web version—your login, game activity and payment info—and applies the same encryption. We use your device location only to confirm you're in a region where access depends on local law; location data is not stored after your session ends.

Contact live chat or email [email protected] immediately. We'll reset your password, review your recent logins and transactions, and flag any suspicious withdrawals. If fraud is confirmed, we'll work with you and our payment partners to secure your linked DANA, OVO, GoPay or QRIS account.